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Customer Service |
- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Pressure mapping for proper seating system
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Instruction on equipment operation and safety to client, family and caregiver
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Labor to build or assemble and test sophisticated mobility equipment
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
- Service of equipment sold by other dealers
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